No. All balloons are filled with helium before shipment.

Balloons will float for approximately 1-1.5 weeks. All of our balloons are best used on the day of delivery as balloons will deflate over time.

Balloons do not get along well with heat and cold temperatures. We advise not to leave your balloon outdoors as the cold air will shrink the balloons and expand under the sun which will possibly make them pop!

Your order will be hand-delivered to the recipient’s address on the day and time selected.

At the moment, we only ship to the Greater Toronto Area. For a list of cities, please visit the delivery areas webpage.

Absolutely! Providing it is not already out for delivery. Please contact us as soon as possible to change your delivery destination.

We understand, things happen! If you need to change your date or delivery time, please send us a message at least 24 hours in advance.

Unfortunately, we do not leave packages on the door step. Someone must be available to sign for the package.

In the event that you miss your delivery time, you will be charged a $5.00 re-delivery fee.

On checkout you are required to provide a day and time of delivery. We will arrive within 1 hour of your selected time.

Since our balloons are carefully transported, we rarely have damaged balloons. In the unfortunate event that our balloons arrives damaged, please contact us and we will send a new balloon as soon as possible.

We use the trusted, external payment processor, PayPal. They accept all major debit and credit cards. Our website does not store any of your debit or credit card numbers.

Once we’ve received your order, it will take two weeks for us to restock.

Still have more questions?